FAQ - Frequently asked questions

Cleo integrates with a wide range of commercial EVs: school buses, delivery vans, municipal units, heavy‑duty Class 6-8 trucks and service or emergency vehicles.

The platform is fully compatible with open‑standard AC and DC chargers, from low‑power depot chargers to 350 kW+ DC fast chargers, as long as they support OCPP 1.6 or higher, ensuring smooth, scalable interoperability across mixed fleets.

Yes. Cleo helps you prevent downtime with continuous monitoring of your charging infrastructure, including:

• Remote monitoring of charger status
• Detection of charging anomalies (connection loss, charger errors, abnormal stops, etc.)
• Real‑time alerts sent through the channel of your choice
• Detailed logs and reports to identify, analyze and resolve issues
• Charging objectives set by fleet, with alerts when targets are not met

Our priority is simple: maximize operational uptime and prevent unplanned vehicle downtime.

Absolutely. Cleo automatically gathers the verified charging and energy‑usage data needed to certify carbon‑credit generation and participation in demand‑response or peak‑management programs, based on local regulatory frameworks.

This automation streamlines submissions, increases revenue potential and safeguards compliance.

Cleo is an advanced smart charging orchestration platform designed specifically for electric vehicle fleets. It plans, optimizes, and supervises the entire charging process, from the vehicles to the chargers to the electrical infrastructure, to ensure operational uptime, reduce energy costs, and simplify fleet electrification for organizations.
Leveraging deep telemetry integration, AI‑powered optimization algorithms, and dynamic power management, Cleo enables fleet operators to:

• Automatically schedule charging based on routes, driver schedules, and operational priorities.
• Reduce energy costs by managing peak demand, dynamic loads, and local grid constraints.
• Monitor chargers and vehicles in real time, with alerts, diagnostics, and remote soft‑restarts.
• Maximize carbon credit revenue through Cleo’s role as an accredited aggregator.
• Ensure reliable operations with dedicated support and full multi‑site visibility.
• Simplify and accelerate electrification deployments on any site, regardless of charger type or OEM.

In short, Cleo delivers a complete, scalable, and interoperable platform that transforms EV charging into a true operational and financial advantage for commercial fleets.

With intelligent power‑management capabilities, Cleo helps fleets avoid costly electrical upgrades such as:

• Increasing the site’s electrical capacity
• Installing larger transformers
• Investing in major infrastructure or utility work

By optimizing the available power and distributing charging intelligently across vehicles, Cleo can reduce deployment and infrastructure costs by 15% to 50%, depending on the site configuration and operational needs.

The Pro plan adds telemetry integration, allowing real vehicle data to be included directly in charging plans. It provides more advanced optimization between the charger and the vehicle and automates charging based on the fleet’s actual operational needs.

Yes. All three plans include intelligent power‑management optimization, with increasing levels of performance and ROI.

• Essential: Dynamic power limits (site‑level power management).
• Pro: Dynamic power limits + real vehicle needs (state of charge and charging requirements).
• Pro+: Dynamic power limits + vehicle SOC + predictive intelligence that anticipates routes and charging needs.

Each plan provides a progressively smarter level of power orchestration to ensure efficient, reliable, and cost‑effective charging.

Cleo continuously monitors site load and automatically adjusts charging power to avoid demand peaks. Its dynamic power caps distribute energy based on real‑time arrivals and departures, spreading the load intelligently across the fleet’s operational needs. This keeps demand charges under control and eliminates the need for manual intervention.

Yes. Cleo connects seamlessly with your vehicle telematics, charging stations, and fleet management tools. This interoperability gives you a complete view of your operations and lets you centralize charging management without changing your current processes.

As an aggregator, Cleo consolidates carbon credits from its clients, certifies them, and negotiates the best price on regulated markets. With reliable data sourced directly from the charging infrastructure it manages, Cleo achieves top ratings from certification bodies, ensuring maximum value for your credits.

Carbon credit monetization programs are part of a long-term strategy to meet decarbonization goals. Their duration depends on regional regulations and policies, but the trend points to multi-year stability. Cleo continuously monitors regulatory changes to ensure compliance and maximize your revenue.

Carbon credit monetization is still an emerging opportunity in fleet electrification. Many operators overlook its financial potential because programs vary by region and provider. Cleo removes this complexity with a turnkey solution that turns your energy transition into a revenue stream.

Savings vary depending on the program offered by your energy provider and local conditions. These initiatives aren’t available everywhere, but Cleo actively monitors opportunities and partners with utilities to secure the best incentives for your fleet.

Real example: In a program with Hydro-Québec, average rebates ranged from $300 to $600 per charging site, per peak event for reducing power during winter demand periods. Actual amounts depend on your operations, fleet size, and regional rules.