At Cleo, our commitment to your electrification success goes far beyond a help center. We provide hands-on, personalized support that adapts to your pace and your operational needs.
Customer support & technical assistance
Technical Support and Assistance
Choose a Platform That Understands Your Fleet
What sets us apart is our transparent, user-focused approach. Our development team designs solutions that evolve with your needs and reflect the realities of your operations.
More than that, our close relationship with clients ensures they unlock the full potential of Cleo’s features, maximize benefits, and get issues resolved quickly.
Cleo Solves Your Fleet Challenges Together
Working with Polara and Cleo has been an outstanding experience. While not everything was easy, their team showed unwavering commitment and worked tirelessly to keep the project moving in the right direction. Technical support and service were always available when we needed them. Their team is attentive, highly skilled, and truly invested in the success of the project.
Éric Desmarais
President & CEO, School Transportation Sogesco inc.
Training and Onboarding
Count on us every step of the way
When you choose Cleo, our team gets to work integrating the platform with your infrastructure, vehicles, and systems. We train your team on daily use and stay by your side to help you get the most out of Cleo, day after day.
- Hands-on onboarding and training for everyday platform use
- Custom maps illustrating each charging site
- Regular satisfaction surveys and feedback collection
- Identification of improvement opportunities and new feature development
Technical Support
Count on our responsiveness
Our dedicated support team helps you stay focused on your operations while we handle the rest. Issues and requests are addressed quickly, based on priority level.
- Contact options via email or phone, depending on your plan
- Dedicated email address and phone number for support
- Option to sign a service agreement tailored to your specific needs
Reports and Alerts
Operate with confidence
With proactive alerts and clear reports, you can quickly detect anomalies, monitor equipment performance, and make smarter decisions.
- Prevent and resolve issues fast with customizable alerts
- Boost operational efficiency with accurate, actionable reports
- Receive notifications through your preferred channels (email, SMS, platform)
- Access detailed reports on charging session history and delivered power trends
Beyond Support and Guidance
Even More Value for Your Fleet
Explore Cleo’s full offering, including smart charging management, advanced energy optimization, and monetization of your energy transition.